Lost & Found

Lost & Found Policy

At Top Speed Car Rentals, we understand that personal belongings can sometimes be misplaced or left behind during the car rental process. We strive to assist our customers in recovering their lost items to the best of our abilities. This Lost & Found Policy outlines the procedures and guidelines for reporting, locating, and returning lost items.

1. Reporting Lost Items

If you believe you have lost an item during your car rental with Top Speed Car Rentals, please follow these steps:

a. Contact Us: Notify our customer support team as soon as possible to report the lost item. Provide detailed information about the item, including a description, date, and location of the rental, and any other relevant details.

b. Provide Contact Information: Ensure that you provide accurate contact information, including your name, phone number, and email address, so we can reach you regarding the status of your lost item.

2. Search and Retrieval Process

a. Vehicle Inspection: Our team will conduct a thorough inspection of the vehicle you rented to locate any lost items. We will make every reasonable effort to find and secure any belongings left behind by our customers.

b. Secure Storage: Found items will be safely stored in our designated Lost & Found area for a specified period. We will take appropriate measures to protect and secure the items during this time.

3. Claiming Lost Items

a. Verification of Ownership: To claim a lost item, you must provide sufficient proof of ownership. This may include identifying details, purchase receipts, serial numbers, or any other documentation that establishes your ownership of the item.

b. Schedule an Appointment: Contact our customer support team to schedule an appointment for item retrieval. Please note that appointments are necessary to ensure a smooth and efficient process.

c. Identification Requirement: For security reasons, you must present a valid identification document (such as a driver’s license or passport) when collecting your lost item.

d. Claim Period: Lost items will be held in our Lost & Found storage for a specified period. It is essential to promptly schedule an appointment and claim your item within the designated timeframe.

4. Disposal of Unclaimed Items

a. Expiry Date: If a lost item remains unclaimed after the specified claim period, we reserve the right to dispose of the item in a lawful and appropriate manner.

b. Donation or Auction: Depending on the nature and value of the unclaimed item, we may choose to donate it to a charitable organization or auction it for the benefit of a worthy cause.

5. Limitations and Liability

a. Not Responsible for Lost Items: While we make every reasonable effort to locate and return lost items, we cannot guarantee the recovery of all lost belongings. We are not responsible for lost, stolen, or damaged items during or after the rental period.

b. Personal Responsibility: Customers are solely responsible for their personal belongings. We encourage you to double-check the rental vehicle for any personal items before returning it to us.

c. Release of Liability: By using our car rental services, you agree to release Top Speed Car Rentals and its affiliates from any liability arising from lost or misplaced items.

6. Changes to the Lost & Found Policy

We reserve the right to modify or update this Lost & Found Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website.

If you have any questions or concerns regarding our Lost & Found Policy, please contact our customer support team at info@topspeedcarrentals.com.

Last updated: June 7, 2024